Operations Manager
POSITION SUMMARY:
The Operations Manager keeps the team running smoothly by organizing systems, managing workflows, and ensuring every client experience is consistent and high quality. They oversee the details behind the scenes, support agents, coordinate marketing and transactions, and create efficient processes that allow the team to focus on serving clients and growing the business.
Job Duties:
Manage daily team operations and ensure all processes run smoothly
Oversee transaction coordination from contract through closing
Maintain organized systems for listings, leads, and client communication
Create and improve workflow procedures that support agents and clients
Coordinate marketing for listings, including photos, copy, and online placement
Track key performance metrics and prepare weekly and monthly reports
Manage the team calendar, appointments, and important deadlines
Maintain compliance with brokerage requirements and local regulations
Oversee the client experience from first contact through post closing
Ensure the CRM is up to date and used consistently across the team
Manage vendor relationships such as photographers, printers, and attorneys
Support financial tracking
Plan team meetings, training sessions, and client appreciation events
Identify opportunities to improve efficiency and strengthen team performance
Requirements:
A college degree or equivalent professional experience
At least two years working in a professional environment
No real estate license or real estate experience required
Comfortable using basic technology, software, and online tools
Able to work from home and in public spaces such as coffee shops or shared work areas
danhellweg@atproperties.com
312.647.6102
